The in-game Report System - How it works (public) [BETA]

Discussion in 'Team Fortress 2 Servers (archive)' started by n0name, Jan 18, 2014.

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  1. n0name

    n0name Administrator

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    This is a informational Thread explanining the functionality of our new in-game reporting System, for both players and admins.
    It is currently in beta, so if you find any bugs or have other sorts of suggestions, feel free to post them here!

    First of all, where is it installed?
    As for now, it's installed on all Servers, except the following:
    - Both Idle Servers
    - MvM (people tend to spam reports there for nothing)
    - L4D2 (doesn't need Admins)
    - GMod (LUA is ugly)

    How does it work?
    The System consists of 3 Parts, 2 for Admins and one for public.

    Part I: in-game
    After typing either !report [playername] or /report [playername] (latter one is silent, playername is optional) a window will popup where you can select the reason you want to report the selected person for.
    If you didn't specifiy a playername, another window will be shown before that.

    Player selection:
    [​IMG]

    Category selection:
    [​IMG]

    Reason selection:
    [​IMG]

    Once you have selected a Reason, the report will be forwarded to our backend.

    The following content is only viewable by our Server Admins.
    Hidden Content:
    **Hidden Content: Content of this hidden block can only be seen by members of (usergroups: Legacy Admin).**
    What kind of commands are there?
    in-game:
    !report [playername] or /report [playername] (silent)
    playername is optional, if not specified, an extra menu will be opened.

    Hidden Content:
    **Hidden Content: Content of this hidden block can only be seen by members of (usergroups: Legacy Admin).**
    If you have any suggestions/bugs regarding the public part, please post them here!
     
    n0name, Jan 18, 2014
    #1
  2. n0name

    n0name Administrator

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    What I forgot to add:
    I will add all admins that participate in the beta from the Bot's account, please accept the invite.
     
    n0name, Jan 18, 2014
    #2
  3. Jettan's Horse

    Jettan's Horse Member

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    will it warn the admins that have their powers on those idle servers?
     
    Jettan's Horse, Jan 18, 2014
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  4. n0name

    n0name Administrator

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    Nope, as only me, downy and RD are admins there.
     
    n0name, Jan 18, 2014
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  5. n0name

    n0name Administrator

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    btw, if you are missing some reasons/categories in the menu, feel free to post them here.
     
    n0name, Jan 23, 2014
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  6. Downie

    Downie CEO of Downcorp Retired Staff Member

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    Maybe an option to go back within the reason?
     
    Downie, Jan 23, 2014
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  7. n0name

    n0name Administrator

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    You mean category?
     
    n0name, Jan 23, 2014
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  8. Downy

    Downy Retired Staff Member

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    He means on the web panel. There's no 'back' option when you click on 'more'. Except for the back button on your browser and everywhere else.
     
    Downy, Jan 23, 2014
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  9. Downie

    Downie CEO of Downcorp Retired Staff Member

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    I mean when you pick a category, But if the reason isn't in there you can't go back to pick an other category.
     
    Downie, Jan 23, 2014
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  10. n0name

    n0name Administrator

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    Will add both in the next days.
     
    n0name, Jan 23, 2014
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  11. Ninja Otter

    Ninja Otter Cunt Member

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    For the web panel can you make it so in pending we can't see reports for servers we're not admin on?
     
    Ninja Otter, Jan 23, 2014
    #11
  12. n0name

    n0name Administrator

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    That was already fixed like 2 days ago
     
    n0name, Jan 23, 2014
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  13. Ninja Otter

    Ninja Otter Cunt Member

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    ah ok I didn't realise. I remember I asked you about it a couple of days ago but then it slipped my mind completely :3
     
    Ninja Otter, Jan 23, 2014
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  14. Downy

    Downy Retired Staff Member

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    Well, in that case you don't have to do the thing I said because it's worthless as fuck.
    Considering that's what Downie is too I figured that's what he meant.
     
    Downy, Jan 23, 2014
    #14
  15. Downie

    Downie CEO of Downcorp Retired Staff Member

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    <3

    stupid3characterrule
     
    Downie, Jan 23, 2014
    #15
  16. n0name

    n0name Administrator

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    Update 23/01/2014:
    - Added option to leave category (select the "Previous" option from the first page)
    - Added support for custom reasons! (available under Other > Custom)

    Other changes:
    - Webinterface: Fixed bug which allowed admins to view reports from servers which they aren't even admin on
    - Bot: Fixed a bug where you could resolve an report which has already been assigned to an other admin
    - Bot: Made "Report #xxx has been claimed" more descriptive (includes the admin's name)
    - Webinterface: Added support for HTTPS and added an archive to the bottom of the page

    Please note: the custom reason might not work (if you select it, the menu just disappears). This is because the server has to reload its translation cache first, and this only happens on mapchange/server restart.
     
    n0name, Jan 23, 2014
    #16
  17. SynchronizedMurders [FoG]

    SynchronizedMurders [FoG] Member

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    I got my first 4 reports today. All of em were from Trade server, not my achievment/idle.

    How should I approach this? So far I did nothing to those cases.
     
    SynchronizedMurders [FoG], Jan 24, 2014
    #17
  18. Downy

    Downy Retired Staff Member

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    I don't think that word means what you think it means.
     
    Downy, Jan 24, 2014
    #18
  19. Bunnie_Lord

    Bunnie_Lord Member

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    Idea: If there are any unclaimed reports for the server(s) you're admin on, whenever you go online/login on steam, let the bot send a message like "There are unclaimed/unresolved reports available! http://report.f-o-g.eu/"
     
    Bunnie_Lord, Jan 24, 2014
    #19
  20. The Golden Werewolf

    The Golden Werewolf Member

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    Add a report option for the strange weapons in the idle area, that seems to be 90% of my reports.
     
    The Golden Werewolf, Jan 24, 2014
    #20
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